Terms and Conditions

All goods for hire remain the property of Sweet Occasions Cart Hire.

Unless you ask us not to, Sweet Occasions Cart Hire reserves the right to take photographs of the hired equipment for promotional purposes.

Sweet Occasions Cart Hire does not allow the customer to add their own sweets to those provided as part of a package, this is for insurance and product traceability purposes. 

Under no circumstances can any banners or decoration be attached to the sweet cart. Our sweet carts are professionally made and painted, customers are not permitted to stand drinks on the carts as this may result in staining and water damage. Any damage to the sweet carts caused by drinks or glasses will incur a charge. Missing items or damaged items will be charged at the full replacement value, we will not accept any substitute replacements.

Making A Booking

Enquiries can be made by e-mailing sweet-occasionscarthire@hotmail.com or by using the enquiry form or calling 07432 827346. Upon receipt of your enquiry, Sweet Occasions Cart Hire will confirm availability for the date and a booking confirmation email will be sent to you. 

Payment 

A £50 non-refundable deposit is payable upon your booking to secure your date. This will be deducted from your total balance. The outstanding balance is due 4 weeks prior to your event. Payments can be made by bank transfer, cash or in person using our card payment machine. 

Cancellation 

Sweet Occasions Cart Hire understands that occasionally circumstances do change, and we reflect this in our cancellation charges. You can cancel your order anytime up to four weeks before your event with no financial penalty. Any orders cancelled after the four week period will be charged a cancellation fee, this will be 25% of the total order value. Any orders cancelled within two weeks of the event date will be charged at 50% of the order value. Should you wish to cancel your order with us then it must be done in writing and Sweet Occasions Cart Hire must acknowledge receipt of this. Please note that the booking deposits are non refundable. 

If for any unforeseen reason Sweet Cart Hire is forced to cancel your order then you will be notified by email and all deposits and payments made will be refunded in full. 

Last minute bookings 

Sweet Occasions Cart Hire is able to cater for last minute bookings; we class last minute bookings as any orders placed with less than two weeks before the event date. Last minute bookings are subject to availability and we require full payment before confirming.

Amendments to your booking 

We appreciate that you may need to change your booking/order due to a number of reasons, should this happen we require you to notify us within a reasonable time period, all alterations will be subject to availability.

Delivery

Delivery is free up to a 15 mile radius from our location, if your event is further than 15 miles then a standard delivery charge of £25 will be charged.

Sweet Cart Delivery & Setup 

It is the customers responsibility to seek permission from the venue and to ensure there is sufficient space and positioning for the sweet cart at the venue and advise them of our presence and also supply Sweet Occasions Cart Hire with the venues contact details in advance of the event.

The dimensions of the large cart is: 

Width - 70cm 

Length - 130cm 

Full height when assembled - 200cm 

Once the sweet cart is set up it can only be moved by a representative of Sweet Occasions Cart Hire. 

It is also the customers responsibility to ensure there is a loading bay or equivalent at the venue to allow Sweet Occasions Cart Hire to unload and reload the cart and equipment.

Safety Information 

Please be advised that some sweets may contain or have traces of nuts or nut oils, they may also have been in contact with products and sweets containing nuts. a list with allergen, vegan and calorie information is provided with every event. Sweet Occasions Cart Hire can not be held responsible for any issues resulting from any food allergies. Customers should ensure that young children are supervised at all times to avoid the risk of suffocation or choking from plastic sweet wrappers or plastic bags. Sweet Occasions Cart Hire can not be held responsible for safety issues which occur from the use of our equipment or consumption of our confectionary at your event.

Complaints 

In the unlikely event of any dissatisfaction on your part, please inform Sweet Occasions Cart Hire within 14 working days of your event taking place. We reserve the right to refuse compensation with any complaint received after 14 working days after your event has taken place. 

Making a booking with Sweet Occasions Cart Hire denotes that you have read, understood and agree with these terms and conditions.